E-ISSN 2277-338X | ISSN 2320-4664
 

Original Research 


Quality of nurse patient therapeutic communication and overall patient satisfaction during their hospitalization stay

Sandhya Negi, Harleen Kaur, Grace M Singh, Sanchita Pugazhendi.

Abstract
Background: Effective communication is very important aspect in a nursing career. When patient admitted in the ward then therapeutic nurse patient relationship developed and if person is not mentally disturbed so that is very important nurses will properly communicate or needs to show a greater amount of interest to the information-giving process and decision making regarding the care of the patient.

Objectives: The main aim of the research is to find the quality of nurse patient therapeutic communication and overall patient satisfaction during their hospitalization stay.

Material and Method: An exploratory descriptive design was followed. A total of 110 patients were recruited by convenient sampling technique. Self developed Likert scale is used to assess the quality of nurse patient therapeutic communication and patient satisfaction.

Result: Finding suggests that the most (81.8%) of the patient agreed that nurse was helpful and should concern on them, and 81% of the patient agreed that privacy and confidentiality was maintained. Only a few patients (4.5%) agreed that nurses were prompt in decision-making regarding their care. <one-third (31%) of patient stated that nurses clarified their doubt, only 37.3% agreed the nurses were polite and humble, and 40.9% of patient agreed that nurses informed them immediately of lab investigation result. Most (90%) of the patient were satisfied that nurse provide proper information about their health status and treatment, and 89% satisfied that nurses greeted them on their admission. Three-fourth of the patients (77.3%) satisfied that nurses show concerned regarding their health-related problem and improvement. 75.4% of the patient was satisfied with that the nurses maintained their privacy and gave them orientation about the ward/infection control bins. The quality of nurse patient therapeutic communication had significant positive correlation with the patient satisfaction. Hence, it is interpreted that the higher the nurse patient score better the patient satisfaction score.

Conclusion: The study concludes that the quality of nurse patient therapeutic communication improves the patient satisfaction level. The quality of nurse patient therapeutic communication is higher in private ward than the general ward. In addition, an effort should be made to clarify the doubt of the patient.

Key words: Nurse Patient Therapeutic Communication; Patient Satisfaction; Patient


 
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How to Cite this Article
Pubmed Style

Sandhya Negi, Harleen Kaur, Grace M Singh, Sanchita Pugazhendi. Quality of nurse patient therapeutic communication and overall patient satisfaction during their hospitalization stay. Int J Med Sci Public Health. 2017; 6(4): 675-679. doi:10.5455/ijmsph.2017.0211522112016


Web Style

Sandhya Negi, Harleen Kaur, Grace M Singh, Sanchita Pugazhendi. Quality of nurse patient therapeutic communication and overall patient satisfaction during their hospitalization stay. http://www.ijmsph.com/?mno=220019 [Access: July 17, 2019]. doi:10.5455/ijmsph.2017.0211522112016


AMA (American Medical Association) Style

Sandhya Negi, Harleen Kaur, Grace M Singh, Sanchita Pugazhendi. Quality of nurse patient therapeutic communication and overall patient satisfaction during their hospitalization stay. Int J Med Sci Public Health. 2017; 6(4): 675-679. doi:10.5455/ijmsph.2017.0211522112016



Vancouver/ICMJE Style

Sandhya Negi, Harleen Kaur, Grace M Singh, Sanchita Pugazhendi. Quality of nurse patient therapeutic communication and overall patient satisfaction during their hospitalization stay. Int J Med Sci Public Health. (2017), [cited July 17, 2019]; 6(4): 675-679. doi:10.5455/ijmsph.2017.0211522112016



Harvard Style

Sandhya Negi, Harleen Kaur, Grace M Singh, Sanchita Pugazhendi (2017) Quality of nurse patient therapeutic communication and overall patient satisfaction during their hospitalization stay. Int J Med Sci Public Health, 6 (4), 675-679. doi:10.5455/ijmsph.2017.0211522112016



Turabian Style

Sandhya Negi, Harleen Kaur, Grace M Singh, Sanchita Pugazhendi. 2017. Quality of nurse patient therapeutic communication and overall patient satisfaction during their hospitalization stay. International Journal of Medical Science and Public Health, 6 (4), 675-679. doi:10.5455/ijmsph.2017.0211522112016



Chicago Style

Sandhya Negi, Harleen Kaur, Grace M Singh, Sanchita Pugazhendi. "Quality of nurse patient therapeutic communication and overall patient satisfaction during their hospitalization stay." International Journal of Medical Science and Public Health 6 (2017), 675-679. doi:10.5455/ijmsph.2017.0211522112016



MLA (The Modern Language Association) Style

Sandhya Negi, Harleen Kaur, Grace M Singh, Sanchita Pugazhendi. "Quality of nurse patient therapeutic communication and overall patient satisfaction during their hospitalization stay." International Journal of Medical Science and Public Health 6.4 (2017), 675-679. Print. doi:10.5455/ijmsph.2017.0211522112016



APA (American Psychological Association) Style

Sandhya Negi, Harleen Kaur, Grace M Singh, Sanchita Pugazhendi (2017) Quality of nurse patient therapeutic communication and overall patient satisfaction during their hospitalization stay. International Journal of Medical Science and Public Health, 6 (4), 675-679. doi:10.5455/ijmsph.2017.0211522112016





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