E-ISSN 2277-338X | ISSN 2320-4664
 

Original Research 


Measuring patient satisfaction: a need of the day for tertiary care services

Chandrashekhar Mahakalkar, Meghali Kaple, Niket Jain, Parag Jaipuria, Dhirendra Wagh, Prateek Laddha.

Abstract
Background: Patient satisfaction is an important measure as it is a primary means of measuring the effectiveness of health-care delivery and success of health-care facility.

Objective: To evaluate the satisfaction level of the patients admitted in surgical wards.

Materials and Method: It was a hospital-based cross-sectional questionnaire based study carried out at Acharya Vinoba Bhave Rural Hospital (AVBRH), Sawangi (Meghe), Wardha, Maharashtra, India. The study was conducted from February 2014 to May 2014 among the patients admitted in surgical wards of AVBRH with a minimum hospital stay of 2 days. The study was conducted for 4 months involving 210 patients.

Results: The total number of patients involved in the study was 210 and male-to-female ratio was 2.6:1. The mean satisfaction level for admissions and discharge services was 130 ± 28.80104 (SE = 12.88022) and it was statistically significant (p = 0.00148). The mean satisfaction level for physician services was 128.50 ± 30.94484 (SE = 15.47242) and for nursing services was 95.3333 ± 16.16581 (SE = 9.33333). The overall level of satisfaction (75.24%) was good.

Conclusion: Assessments of patient satisfaction and evaluation of the factors for dissatisfaction are relevant to strengthen the bonding between the health-care facility and the faith of a community. The cost effectiveness of the services provided would also go a long way to maintain the bond between the doctor and the patient for the achievement of the optimal level of health of the people.

Key words: Patient satisfaction, admission discharge services, diagnostic services, dietary services, physician and nursing services, tertiary care hospital


 
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How to Cite this Article
Pubmed Style

Chandrashekhar Mahakalkar, Meghali Kaple, Niket Jain, Parag Jaipuria, Dhirendra Wagh, Prateek Laddha. Measuring patient satisfaction: a need of the day for tertiary care services. Int J Med Sci Public Health. 2015; 4(5): 658-663. doi:10.5455/ijmsph.2015.13122014135


Web Style

Chandrashekhar Mahakalkar, Meghali Kaple, Niket Jain, Parag Jaipuria, Dhirendra Wagh, Prateek Laddha. Measuring patient satisfaction: a need of the day for tertiary care services. http://www.ijmsph.com/?mno=174991 [Access: April 23, 2019]. doi:10.5455/ijmsph.2015.13122014135


AMA (American Medical Association) Style

Chandrashekhar Mahakalkar, Meghali Kaple, Niket Jain, Parag Jaipuria, Dhirendra Wagh, Prateek Laddha. Measuring patient satisfaction: a need of the day for tertiary care services. Int J Med Sci Public Health. 2015; 4(5): 658-663. doi:10.5455/ijmsph.2015.13122014135



Vancouver/ICMJE Style

Chandrashekhar Mahakalkar, Meghali Kaple, Niket Jain, Parag Jaipuria, Dhirendra Wagh, Prateek Laddha. Measuring patient satisfaction: a need of the day for tertiary care services. Int J Med Sci Public Health. (2015), [cited April 23, 2019]; 4(5): 658-663. doi:10.5455/ijmsph.2015.13122014135



Harvard Style

Chandrashekhar Mahakalkar, Meghali Kaple, Niket Jain, Parag Jaipuria, Dhirendra Wagh, Prateek Laddha (2015) Measuring patient satisfaction: a need of the day for tertiary care services. Int J Med Sci Public Health, 4 (5), 658-663. doi:10.5455/ijmsph.2015.13122014135



Turabian Style

Chandrashekhar Mahakalkar, Meghali Kaple, Niket Jain, Parag Jaipuria, Dhirendra Wagh, Prateek Laddha. 2015. Measuring patient satisfaction: a need of the day for tertiary care services. International Journal of Medical Science and Public Health, 4 (5), 658-663. doi:10.5455/ijmsph.2015.13122014135



Chicago Style

Chandrashekhar Mahakalkar, Meghali Kaple, Niket Jain, Parag Jaipuria, Dhirendra Wagh, Prateek Laddha. "Measuring patient satisfaction: a need of the day for tertiary care services." International Journal of Medical Science and Public Health 4 (2015), 658-663. doi:10.5455/ijmsph.2015.13122014135



MLA (The Modern Language Association) Style

Chandrashekhar Mahakalkar, Meghali Kaple, Niket Jain, Parag Jaipuria, Dhirendra Wagh, Prateek Laddha. "Measuring patient satisfaction: a need of the day for tertiary care services." International Journal of Medical Science and Public Health 4.5 (2015), 658-663. Print. doi:10.5455/ijmsph.2015.13122014135



APA (American Psychological Association) Style

Chandrashekhar Mahakalkar, Meghali Kaple, Niket Jain, Parag Jaipuria, Dhirendra Wagh, Prateek Laddha (2015) Measuring patient satisfaction: a need of the day for tertiary care services. International Journal of Medical Science and Public Health, 4 (5), 658-663. doi:10.5455/ijmsph.2015.13122014135





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